Money Back Guarantee, 30 Day Money Back Guarantee.
Hassle Free 30-Day Money Back Guarantee | Hosting IT By: CoDesk Venture
All payments to Hosting IT By: CoDesk Venture are non-refundable (unless covered by 30-day Money Back Guarantee). This includes any setup fees and monthly fees regardless of usage. All billing disputes must be report within 30 days of the time the dispute occurred. Disputed charges to your credit card issuer, also known as charge backs. In Hosting IT By: CoDesk Venture discretion which is valid, under the terms and conditions of our SLA. AUP, and TOS, will result in service interruption, and re-connection fees to restore the desired service.
We are confident that you’ll be happy with the Hosting IT By: CoDesk Venture performance and support. However, for your peace of mind we offer a no-quibble 30-day Money Back Guarantee on all web hosting plans. We take pride in our business, so we’ll probably ask you why you are leaving. But you will get a refund of hosting fees (remainder of the term) within 72 hours of requesting it.
The refund will exclude any fees for domain registration. The domain will still belong to you. And you can use it with any hosting company by updating the name servers in the client area.
Hosting IT By: CoDesk Venture Guarantees?
Our 30-day unconditional money-back guarantee proves how reliable we are. If you think our services are not worth for what you pay, do not hesitate as we will refund you immediately with no issues what so ever.
All refunds will be credit within 72 hours of receipt of cancellation no questions asked! Our refund policy does not apply to any additional items or services. This includes but not limited to Domain Registration, Domain Parking services, SSL Certificate, dedicated servers, virtual private servers and overage fees. Any accounts terminated by Hosting IT By: CoDesk Venture for violating our Terms of Service do not qualify for the 30-day money-back guarantee. For example, if your account is block due to spamming, you will not be refund.
To receive a refund, simply submit a help ticket to the Billing Department with the title Refund along with your;
- Full name with surname
- Domain Name
- cPanel / WHM username and password
- Transaction Details
Refund in the event of Network or Server outage…
In the event that there is no Website Availability, Hosting IT By: CoDesk Venture will credit the monthly service charge for the service as calculated below. And as measured 24-hours a day in a calendar month. With the maximum credit not to exceed the monthly service charge for the affected month:
Web Site Unavailability Credit:
- 89.9% or below = 100%
- 29.9% to 89.9% = 50%
- 89.9% to 94.9% = 25%
In order for you to receive a credit on your account. You must request such credit within seven (7) business days after you experienced no Website Availability. You must request credit by sending an electronic mail message. Raised Request for security, the body of this message. Must contain your account number/domain name. The dates and times of the unavailability of your website. And such other customer identification requested by Hosting IT By: CoDesk Venture. Credits will usually be claim within thirty (30) days of your credit request. Credit to your account shall be your sole and exclusive remedy. In the event that there is no Website Availability.
Credits shall not be provide to you in the event that you have no Website Availability resulting from:
- Scheduled maintenance.
- Your behavior or the performance or failure of your equipment, facilities or applications. OR
- Circumstances beyond Hosting IT By: CoDesk Venture reasonable control, including, without limitation. Acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike. or other labour disturbance, interruption of or delay in transportation. Unavailability of interruption or delay in telecommunications. or third-party services (including DNS propagation). Failure of third-party software or hardware or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of your website.
There might come a time when you cannot access your website or any other service. This is not necessarily due to Hosting IT By: CoDesk Venture. Perhaps your ISP is experiencing technical difficulties, or there might be a routing problem between your ISP and Hosting IT By: CoDesk Venture. Making communication difficult or impossible. We cannot bear the responsibility of such problems. Our monitoring agents determine the up-time of our service, and not anyone client’s experience.